Effective Date: April 10, 2025
At Sheppard Tree Solutions, we are committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our services or visit our website. By using our services or providing your information, you agree to the terms outlined in this policy.
When you request a quote, schedule a service, or contact us via phone, website form, or email, we may collect personal information such as your name, email address, phone number, physical address, and any service-related details you provide. This information is used solely for the purpose of communicating with you, fulfilling your service requests, and improving our customer experience. If you make a payment electronically, it may be processed through a secure third-party provider, such as Stripe or Square. Sheppard Tree Solutions does not store or have direct access to your credit card or banking information.
We may also collect non-personal data related to your interactions with our website, including your IP address, browser type, pages visited, time spent on the site, and general location information. This data is collected through tools like Google Analytics and is used to enhance website functionality, improve performance, and optimize our marketing efforts. Cookies may be used on our website to track anonymous usage data and remember visitor preferences. You can disable cookies through your browser settings if you choose.
Sheppard Tree Solutions does not sell, rent, or trade your personal information to third parties. We may share your information only with trusted service providers who help us operate our business—such as scheduling tools, email communication platforms, or payment processors—and only for the purpose of fulfilling your requested services. These providers are contractually obligated to maintain the confidentiality and security of your information. We may also disclose information as required by law, such as in response to legal process or a court order.
You have the right to access, update, or request deletion of your personal information at any time. You may also opt out of receiving marketing communications from us. To exercise these rights or for any privacy-related questions, please contact us using the information provided below.
This Privacy Policy applies to all customers and website users of Sheppard Tree Solutions. Our services are currently offered throughout Central Illinois, including Springfield, Chatham, Rochester, and surrounding areas. If any changes are made to this Privacy Policy, we will update the content on this page and revise the effective date above. Your continued use of our services or website indicates your acceptance of any changes to the policy.
If you have questions or concerns about this policy or your personal information, please contact:
Sheppard Tree Solutions
Attn: Privacy Officer
629 S Madison St
Berlin, IL 62670
Email: [email protected]
Phone: (618) 806-7223.